Zepto customer care number, complaints and refunds
Updated October 2026
Zepto’s own website lists no customer care phone number. Help for an order starts in the Zepto app.
No genuine refund needs a fee, an OTP, your UPI PIN or a screen-sharing app (how the scam works).
How to contact Zepto customer care in the app
- Open the app and sign in with the phone number you ordered from.
- Go to your account or profile and open the help or support section, or open the order itself and choose its help option.
- Pick the order and the problem, such as a missing item, damaged item, refund or payment. Add photos when asked, because they speed up refunds.
- Keep the order ID and the chat transcript. You will need them if you escalate.
How long does a Zepto refund take?
Zepto’s own pages give no refund timeline. Open the order in the Zepto app to see the refund status and the date promised. Take a screenshot of that date. If it passes, escalate the complaint.
If money left your account but no Zepto order was placed, the payment usually reverses on its own. Raise it with your bank or UPI app as well as with Zepto, and check the RBI deadline for failed UPI payments if it does not.
How to cancel a Zepto order
Cancel as soon as you can from the order screen in the app. The order screen tells you if you can still cancel and if a fee applies.
If a cancellation fee looks unfair, dispute it in the app first and then with the grievance officer.
What to do if Zepto delivers a wrong, damaged or expired item
Photograph the item, its expiry label and the bill before you open or throw anything away, then report it in the app the same day. Check the product page for its return conditions.
How to escalate a Zepto complaint
Go one step at a time, and quote the order ID and your ticket number at each one.
- Help in the app. Use help on the order inside the Zepto app. Ask for a ticket or complaint number and screenshot the chat.
- Grievance officer. See how to find the Zepto grievance officer.
- Nodal officer. Zepto does not name a separate nodal officer, so go to the next step.
- National Consumer Helpline. Call 1915, WhatsApp 88000 01915, or file at consumerhelpline.gov.in.
- Consumer commission. If the helpline does not settle it, file online on e-Daakhil.
Officers, emails and policies change, so confirm them on Zepto’s own terms page before you write. These steps are general information, not legal advice.
Zepto customer care contact details from Zepto’s own website
| Purpose | Channel | Official page |
|---|---|---|
| Order issues | Help or support section inside the Zepto app | In the app |
How to find the Zepto grievance officer
E-commerce companies must publish their grievance officer’s name and contact details. Zepto’s own website does not clearly show a grievance officer or support email, so we don’t name one. Check the terms of use inside the Zepto app, or ask in chat for the officer’s details in writing. Never use Zepto contact details posted on other websites.
Fake Zepto customer care numbers and refund scams
Directory and forum pages list numbers Zepto does not publish, and fraudsters use them to hijack refunds.
Zepto publishes no phone number, so treat any “Zepto customer care number” from a search result or social media post as fake. If a number is not on Zepto’s own website, do not call it.
If you have already lost money, call 1930 immediately or report at cybercrime.gov.in, then tell your bank.
Customer care for other quick delivery apps
- Blinkit customer care
- Swiggy Instamart customer care
- BigBasket BB Now customer care
- Flipkart Minutes customer care
- JioMart customer care
For stores, cities and fees, go to Zepto in India.