Swiggy Instamart customer care number, complaints and refunds

Updated October 2026

Swiggy Instamart has no customer care phone number. Help starts in the Swiggy app, under the Instamart order.

No genuine refund needs a fee, an OTP, your UPI PIN or a screen-sharing app (how the scam works).

How to contact Instamart customer care in the app

Open the app and sign in with the phone number you ordered from.
Go to your account or profile and open the help or support section, or open the order itself and choose its help option.
Pick the order and the problem, such as a missing item, damaged item, refund or payment. Add photos when asked, because they speed up refunds.
Keep the order ID and the chat transcript. You will need them if you escalate.

How long does an Instamart refund take?

What Instamart’s terms of use say about refunds:

Instamart’s Terms of Use give no refund timeline. They point to a separate Cancellation and Refund Policy.
The Terms call the platform fee a “non-refundable” amount.

If money left your account but no Instamart order was placed, the payment usually reverses on its own. Raise it with your bank or UPI app as well as with Instamart, and check the RBI deadline for failed UPI payments if it does not.

How to cancel an Instamart order

If you change the delivery address after ordering, the Terms say the order will be cancelled and you are not entitled to a refund. The same applies when delivery fails because of something on your side.
An order may not be processed if Instamart cannot reach you by phone to confirm it.

If a cancellation fee looks unfair, dispute it in the app first and then with the grievance officer.

What to do if Instamart delivers a wrong, damaged or expired item

The Terms make the seller whose stock it is (the “Merchant”) responsible for fixing buyer complaints. Instamart may pass your complaint and order details to that seller.
The Terms set no photo rule and no deadline for reporting a problem.

Photograph the item, its expiry label and the bill before you open or throw anything away, then report it in the Swiggy app (Instamart section) the same day.

How to escalate an Instamart complaint

Go one step at a time, and quote the order ID and your ticket number at each one.

Help in the app. Use help on the Instamart order inside the Swiggy app. Ask for a ticket or complaint number and screenshot the chat.
Grievance officer. Write to the officer named under Instamart grievance officer.
Nodal officer. Instamart’s terms name the same person as grievance officer and nodal officer, so there is no separate step.
National Consumer Helpline. Call 1915, WhatsApp 88000 01915, or file at consumerhelpline.gov.in.
Consumer commission. If the helpline does not settle it, file online on e-Daakhil.

Officers, emails and policies change, so confirm them on Instamart’s own terms page before you write. These steps are general information, not legal advice.

Instamart customer care contact details from Instamart’s own website

Purpose	Channel	Official page
Order issues	Help or support section inside the Swiggy app	In the app
Email (privacy, consent, data deletion)	[email protected]	instamart.in
Reports of abuse or policy violations	[email protected]	instamart.in

Instamart grievance officer name, email and address

These details come from Instamart’s own instamart.in page.

Name: Saurabh Deshpande (Grievance Officer / Nodal Officer, Swiggy Limited)
Email: [email protected]
Hours: Monday to Friday, 9:00 to 18:00
Address: Survey No.14, No. 158, 5th Floor, Tower I, Sumadhura Capitol Towers, Pattanduru Agrahara Village, K.R. Puram Hobli, Bangalore East Taluk, Bengaluru 560066
Company: Swiggy Instamart Private Limited operates the platform

Instamart has been run by Swiggy Instamart Private Limited since 1 April 2026. Its terms (section 20) name the grievance officer, and its privacy policy, last updated 1 April 2026, lists no phone number.

Fake Instamart customer care numbers and refund scams

Directory and forum pages list numbers Instamart does not publish, and fraudsters use them to hijack refunds.

Swiggy publishes no Instamart phone number, so any number claiming to be Instamart support is fake. If a number is not on Instamart’s own website, do not call it.

If you have already lost money, call 1930 immediately or report at cybercrime.gov.in, then tell your bank.