JioMart customer care number, complaints and refunds
Updated October 2026
The JioMart customer care number is 1800 890 1222, open 8 am to 8 pm on all 365 days. JioMart’s own contact page also lists WhatsApp on 70003 70003. For a missing or damaged item, raising it from the order in the JioMart app with photos is often quicker, because the order details go with the complaint.
No genuine refund needs a fee, an OTP, your UPI PIN or a screen-sharing app (how the scam works).
How to contact JioMart customer care in the app
- Open the app and sign in with the phone number you ordered from.
- Go to your account or profile and open the help or support section, or open the order itself and choose its help option.
- Pick the order and the problem, such as a missing item, damaged item, refund or payment. Add photos when asked, because they speed up refunds.
- Keep the order ID and the chat transcript. You will need them if you escalate.
How long does a JioMart refund take?
JioMart’s own pages give no refund timeline. Open the order in the JioMart app to see the refund status and the date promised. Take a screenshot of that date. If it passes, escalate the complaint.
If money left your account but no JioMart order was placed, the payment usually reverses on its own. Raise it with your bank or UPI app as well as with JioMart, and check the RBI deadline for failed UPI payments if it does not.
How to cancel a JioMart order
Cancel as soon as you can from the order screen in the app. The order screen tells you if you can still cancel and if a fee applies.
If a cancellation fee looks unfair, dispute it in the app first and then with the grievance officer.
What to do if JioMart delivers a wrong, damaged or expired item
Photograph the item, its expiry label and the bill before you open or throw anything away, then report it in the app the same day. Check the product page for its return conditions.
How to escalate a JioMart complaint
Go one step at a time, and quote the order ID and your ticket number at each one.
- Customer care. Call or WhatsApp customer care, or use help on the order in the JioMart app. Ask for a complaint number.
- Grievance officer. See how to find the JioMart grievance officer.
- Nodal officer. JioMart does not name a separate nodal officer, so go to the next step.
- National Consumer Helpline. Call 1915, WhatsApp 88000 01915, or file at consumerhelpline.gov.in.
- Consumer commission. If the helpline does not settle it, file online on e-Daakhil.
Officers, emails and policies change, so confirm them on JioMart’s own terms page before you write. These steps are general information, not legal advice.
JioMart customer care contact details from JioMart’s own website
| Purpose | Channel | Official page |
|---|---|---|
| Phone (as listed on jiomart.com) | 1800 890 1222 8 am to 8 pm, 365 days. | www.jiomart.com |
| WhatsApp (as listed on jiomart.com) | 70003 70003 | www.jiomart.com |
How to find the JioMart grievance officer
E-commerce companies must publish their grievance officer’s name and contact details. JioMart’s terms page does not name one, so we don’t name one. Ask customer care for the officer’s details in writing, and if JioMart does not reply, go straight to the 1915 consumer helpline. Never use contact details posted on other websites.
Fake JioMart customer care numbers and refund scams
Directory and forum pages list numbers JioMart does not publish, and fraudsters use them to hijack refunds.
Any other “JioMart customer care” number is not on JioMart’s site.
If you have already lost money, call 1930 immediately or report at cybercrime.gov.in, then tell your bank.
Customer care for other quick delivery apps
- Blinkit customer care
- Zepto customer care
- Swiggy Instamart customer care
- BigBasket BB Now customer care
- Flipkart Minutes customer care
For stores, cities and fees, go to JioMart in India.